MEMBERSHIP OVERVIEW

  • The VIP Membership is an annual membership.

  • The VIP Memberships are non-transferable.

  • The VIP Membership can be used at Kiku Wellness™ location.

  • The VIP Memberships can be used any day of the week. Kiku Wellness™ will be closed on all statutory holidays. Hours of operation are subject to change.

MEMBERSHIP TERM AND TERMINATION

  • Termination of your VIP Membership can occur with a 30-day notice by email or through the Kiku Wellness™ app.

  • The VIP Memberships will auto-renew at the end of the annual term unless a 30-day notice by email or through the Kiku Wellness™ app is submitted.

MEMBERSHIP BENEFITS

  • The VIP Membership benefits end at the date of suspension due to being in default of payment. These benefits include using your member credits, member pricing, product discounts, seasonal gifts, and any other member promotions.

  • The VIP Membership credits are valid for 90 days after the membership term ends or voluntary cancellation; however, regular service pricing comes into effect. Other benefits that end are product discounts, seasonal gifts, and any other member promotions.

  • Seasonal member gifts are offered 4 times per year beginning 90 days after enrollment:

    Winter – January through March

    Spring – April through June

    Summer – July through September

    Fall – October through December

MEMBERSHIP PAYMENTS

  • A “payment period” is a yearly period starting on the date the first payment is made and ending on the date before the next period begins. Example: First payment is October 3rd, 2024. Term is October 3, 2024 - October 2, 2025.

  • The VIP Membership pricing does not include fees, taxes, and gratuities.

  • Yearly membership credits in your VIP Membership account have no cash value and cannot be used for fees, gratuities, redeemed for cash, or purchasing gift cards.

MEMBERSHIP USAGE AND RESTRICTIONS

  • Temporarily freeze your VIP Membership one time per year to a maximum of 90 days. Membership payments and benefits are temporarily frozen during this period.

  • The VIP Membership privileges cannot be used in conjunction with any other promotions or programs unless specified by Kiku Wellness™.

  • Service bookings are subject to advanced reservations and availability.

CANCELLATION AND NO-SHOW POLICY

  • Short notice cancellations of less than 48 hours before your appointment, or no-shows, are subject to a fee of $50 per appointment.

  • The VIP Membership credits cannot be used towards fees.

CHANGES AND MODIFICATIONS

  • Kiku Wellness™ reserves the right to change, modify, or amend the VIP Membership policies and terms of agreement at any time under the discretion of its management.

  • Services requiring authorizations, waivers, or disclaimers must be signed separately from these VIP Membership terms and conditions.

ADDITIONAL INFORMATION

  • Introductory VIP Membership offers are valid for first-time members only.

  • Email hello@kikuwellness.com for all communications regarding VIP Memberships.

  • Signing your Kiku Wellness™ VIP Membership constitutes your acceptance of the terms and conditions.